Support

We usually reply within 2 business days. Tell us your iPhone model, iOS version and what happened. For purchase issues, include the order ID from your Apple receipt email.

Purchases and subscriptions

My purchase didn’t show up

Open the app, go to Account and tap Restore purchases. This also moves your subscription and remaining credits to a new install.

Cancel your subscription

In your iPhone’s Settings, tap your name, then Subscriptions, and choose AI Video Pro. Cancel at least 24 hours before it renews. You can also manage subscriptions here.

Request a refund

Apple handles all payments, so refunds are requested from Apple at reportaproblem.apple.com.

Creating videos

A video failed

The credits for a failed video go back to your balance automatically. Try again with a different photo, or write to us if it keeps happening.

A video is taking a while

Some effects take a few minutes. You can close the app; if notifications are on, we’ll tell you when it’s ready. Finished videos appear in your Library.

Getting better results

Use a clear, well-lit photo where the face is visible and not cut off. For couple and duo effects, both people should be clearly visible.

Delete your account and data

Email support@dreamoreapp.com with the subject “Delete my data”. Send it from the email linked to your Apple or Google sign-in, or tell us which one you use. We delete your account, photos and creations within 30 days and confirm by email.

Deleting your data doesn’t cancel your Apple subscription; cancel it in Settings as shown above.

Report content or misuse

If you believe someone used the app with your photo without permission, or to create harmful content, email us with details and we’ll look into it promptly.